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Business Process Improvement

Tools and techniques for performance improvement

An introduction to some of the quality tools and techniques available to the quality and business improvement professional - a 2-day tutored learning event

Who should attend

Why should I attend?

What will I learn?

How can I attend?

About the Event

This event provides an overview of the quality tools available and a number of these tools have been selected by the CQI for a detailed review and use during the event. The tools have been selected for their practical applicability and simplicity and each tool is presented in its most basic application.  This is for ease of understanding and some guidance is given to delegates on how the tools may be used in a more detailed and sophisticated way.

The event does not include those tools covered in the CQI Root Cause Analysis course and delegates should refer to that course before deciding which of these two courses to attend.

Structure of the Event

About 50% of the time during this event is devoted to workshops and exercises based around case studies. Learning is consolidated through

Customisation of BPIU training courses for in-company presentations

BPIU will customise all courses to fit customers’ specific requirements. We have delivered training for a significant number of the quality tools and techniques and can accommodate most requests.

Course content - day 1

Defining an organisation's purpose and developing objectives (includes SWOT and PEST analysis and Hoshin)

Workshop – Using PEST

Workshop - Using SWOT

The value of organisational culture and the role of competencies (presentation)

Management Team Time Analysis

Understanding our customers needs and expectations using quality function deployment [QFD] to support this process

Workshop - Using Quality Function Deployment, exercise

Course content - day 2

Value analysis

Workshop - using value analysis

Brainstorming

Voting techniques

The 7 new tools

Workshop – using brainstorming and voting techniques

The 7 new tools continued

Decision Tree

Workshop – Using the decision tree

The 7 original tools

The Japanese Practice of 5 S

Course author and lead tutor: Mike Debenham

Approved course tutor: Tony Lintern has been involved in quality assurance for over 30 years and has developed expertise in a number of areas, particularly quality management and training.  Tony has been personally responsible for introducing quality management systems into many companies in the UK and Europe, to meet recognised international standards such as ISO 9001.  He is also an experienced and qualified auditor, registered with IRCA (the International Register of Certificated Auditors).