Tools and techniques for performance improvement
An introduction to some of the quality tools and techniques available to the quality and business improvement professional -
Who should attend
Why should I attend?
What will I learn?
How can I attend?
About the Event
This event provides an overview of the quality tools available and a number of these tools have been selected by the CQI for a detailed review and use during the event. The tools have been selected for their practical applicability and simplicity and each tool is presented in its most basic application. This is for ease of understanding and some guidance is given to delegates on how the tools may be used in a more detailed and sophisticated way.
The event does not include those tools covered in the CQI Root Cause Analysis course and delegates should refer to that course before deciding which of these two courses to attend.
Structure of the Event
About 50% of the time during this event is devoted to workshops and exercises based around case studies. Learning is consolidated through
Customisation of BPIU training courses for in-
BPIU will customise all courses to fit customers’ specific requirements. We have delivered training for a significant number of the quality tools and techniques and can accommodate most requests.
Course content -
Defining an organisation's purpose and developing objectives (includes SWOT and PEST analysis and Hoshin)
Workshop – Using PEST
The value of organisational culture and the role of competencies (presentation)
Management Team Time Analysis
Understanding our customers needs and expectations using quality function deployment [QFD] to support this process
Course content -
The 7 new tools
Workshop – using brainstorming and voting techniques
The 7 new tools continued
Workshop – Using the decision tree
The 7 original tools
The Japanese Practice of 5 S
Course author and lead tutor: Mike Debenham
Approved course tutor: Tony Lintern has been involved in quality assurance for over 30 years and has developed expertise in a number of areas, particularly quality management and training. Tony has been personally responsible for introducing quality management systems into many companies in the UK and Europe, to meet recognised international standards such as ISO 9001. He is also an experienced and qualified auditor, registered with IRCA (the International Register of Certificated Auditors).