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Business Process Improvement

The management of process risk for delegates who have attended our course ‘process design and performance improvement'

Risk is managed at corporate and process owner level – this course covers process risk - a 1-day tutored learning event

Who should attend

Why you should attend

What will I learn?

How to attend

About the event

The focus of this learning event is to develop delegates understanding of what the ‘effective management of risk’ looks like from identifying the key risks to which their organisation and processes are exposed, prioritising these risks, developing risk control approaches for the high risks to monitoring the results. It is only when process owners and quality professionals have this understanding that they can develop an effective approach to risk management. The course is based on the principles contained in ISO 31000, BS 31100, ISO 14971 and the article ‘The Risk Factor’ by Mike Debenham and David Hutchins which was first published in the September 2002 edition of Quality World.

Delegates are invited to work on the material they bring form their own organisations so as to make the course as valuable as possible and to learn from each others experiences.

Structure of the event

About 60% of the time during this event is devoted to workshops and exercises based on the presentation material, case studies and delegates own material. Maximum learning is achieved through work on real work brought to the event by delegates and then taken back to the work place for refinement and implementation. Learning is consolidated through

Customisation of BPIU training courses for in-company presentations

BPIU will customise all courses to fit customers’ specific requirements.

Course content - day 1

An introduction to risk

Workshop – In relation to the management of risk; what do we do well and what could we do better?

The identification and classification of risk

Workshop – Identification and assessment of risk - first and second delegates

Risk assessment; the analysis and evaluation of risk

Workshop – The analysis and evaluation of risk

Managing risk using the management system and proven approaches

Workshop – How can we mitigate project risks?

Workshop – Mitigating the critical risks

Reporting risk

Workshop – Reporting risk

Course author and lead tutor: Mike Debenham

Approved course tutor: Nina Abbassi has been one of CQI trainers since 2000 and is an independent consultant, trainer and auditor who designs and delivers a wide range of public and bespoke courses and assists a variety of organizations in design, development, maintenance, auditing and continual improvement of their management systems. Qualifications: B.Sc. Hons, FCQI, IRCA registered QMS Lead Auditor

Approved course tutor: David Hutchins experience and approach is founded on his experiences as Production Engineer, Industrial Engineer and Works Manager in the highly competitive field of high volume high precision components for the automotive industry.

Through his intense study of Japanese management systems from the late 1960s onwards, and his friendship with the late Professor Ishikawa (David was invited to write a chapter in the book commemorated to his life and Professor Ishikawa’s only ever visit to Europe was at David’s invitation) He is acknowledged to have pioneered the introduction of several Quality Related concepts into the UK. These include TQM (1972!) Quality Circles (or Kaizen as it is known to some), Just in Time (including all things now called ‘Lean’), Benchmarking (acknowledged in an early DTI publication on the subject), Hoshin Kanri, Root Cause Analysis and Project by Project Improvement. He has been involved with Six Sigma training from its origination at Motorola in the late 1980s.

He likes to work in association with other professionals around the world as a means of cross fertilizing new ideas and to continue the development of the Quality sciences and disciplines.