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Business Process Improvement

Nina Abbassi, founder and Director of Abbassi Ltd is a highly skilled and expert quality professional with expertise in Business Performance Improvement within the fields of Quality, and Environmental Management Systems and Social Responsibility.  

She is an internationally renowned trainer, consultant and auditor, and has worked for a large number of global blue chip companies and SMEs in a diverse range of industry sectors. Nina has managed her successful global business for over 22 years and her expertise is frequently requested by global Certification bodies and Membership Institutes such as the CQI. Nina has created new techniques and training qualifications in quality and has contributed to the success and growth of many organisations.

Nina is a Senior CQI Approved Lead Tutor and has also been the CQI Training Business Support Advisor. Her experience and skills also encompass membership of several Standard Development Committees for National and International Standards.  

Nina’s experience and expertise has meant that she is often called upon by Certification bodies and other Consultancy and Training organizations to be their expert professional offering advice for innovation and performance improvement.

Qualifications:B.Sc. (Hons), FCQI, CQP IRCA Certified QMS 2015 Lead Auditor

David Hutchin’s experience and approach is founded on his experiences as Production Engineer, Industrial Engineer and Works Manager in the highly competitive field of high volume high precision components for the automotive industry.

Through his intense study of Japanese management systems from the late 1960s onwards, and his friendship with the late Professor Ishikawa (David was invited to write a chapter in the book commemorated to his life and Professor Ishikawa’s only ever visit to Europe was at David’s invitation) He is acknowledged to have pioneered the introduction of several Quality Related concepts into the UK. These include TQM (1972!) Quality Circles (or Kaizen as it is known to some), Just in Time (including all things now called ‘Lean’), Benchmarking (acknowledged in an early DTI publication on the subject), Hoshin Kanri, Root Cause Analysis and Project by Project Improvement. He has been involved with Six Sigma training from its origination at Motorola in the late 1980s.

He likes to work in association with other professionals around the world as a means of cross fertilizing new ideas and to continue the development of the Quality sciences and disciplines.



Masters Degree from Birmingham University in Quality and Reliability Statistics.

Past external examiner for UMIST on PhD and Master’s Quality related Theses.

Author of many articles and acclaimed books on Quality related subjects.

Chartered Mechanical and Production Engineer.

Chartered Quality Professional,