We are striving to build up a bank of improvement ideas that can be freely shared by all and used with
The BPI Structured approach to process improvement
- Create an organisational culture that encourages sharing of success and failure and encourages people to come up with ideas to improve.
- Collect data (what went right, what went wrong, opportunities to improve, opportunities to prevent failure or more effectively manage risk) and maintain a bank of improvement ideas
- Evaluate data, select and prioritise initiatives or problems that warrant further investigation and could lead to improvement ideas
- Develop a process definition for the process and apply the improvement ideas to the process definition to verify their usefulness
- Develop opportunities and solutions aimed at improvement and investigate problems, that is understand what is the root cause or root causes
- Analyse impact of any improvement ideas on the system and invite comment from stakeholders
- Implement solution often using a pilot to test the ideas, amend management system documentation and train people in any new ways of working as necessary
- Study effectiveness of the improvement, is it working successfully, could it work better, is it achieving the objectives that were set
- Adopt the solution, improve the solution or abandon the solution
The ideas that follow come under the category of a structured approach and are based on firstly developing a ‘process definition’ for the business process that is going to be improved and then applying the appropriate improvement ideas to the process definition. It is therefore important to understand how to develop ‘process definition’ and readers are encouraged to read the articles on this subject or to attend our ‘Process design and improvement’ course.