Root Cause Analysis
Problem solving and decision making using the quality toolbox -
Who should attend
Why should I attend?
What will I learn?
How can I attend?
About the event
This event provides an overview of the problem solving and decision-
These courses are intended for process owners and team members who need to develop the competencies to use the structured approach and associated tools.
Structure of the event
About 40% of the time during this event is devoted to workshops and exercises based around case studies. Delegates are offered the opportunity of bringing their own problems to the event and use them as examples to work on during the workshops. Maximum learning is achieved through work on real situations brought to the event by delegates and then taken back to the work place for refinement and implementation. Learning is consolidated through
Customisation of BPIU training courses for in-
BPIU will customise all courses to fit customers’ specific requirements. We have delivered training for a significant number of the quality tools and techniques and can accommodate most requests. This course can be run as a 1-
Course content -
Overview of the 14 step process of problem solving and decision making
Defining and specifying the problem
Workshop – defining the problem
Collecting data and assigning priority
Case study – using the data collection tools (Pareto analysis and histograms)
Selecting the most likely root causes using cause & effect diagrams and ‘why why’ or ‘5 whys’
Workshop – using cause & effect diagrams and ‘why why’
Workshop – 'What are the causal factors of human error?'
Investigating and agreeing the most likely root cause
Workshop – using creative visualisation
Validating and/or agreeing the root cause
Course content -
Defining objectives for the solution
Workshop – the objectives for the decision
Developing potential solutions using ‘how how’
Workshop – using ‘how how’
Workshop – 'How do we eliminate the causes of human error?'
Assessing the risks and making the decision using risk-
Workshop – using risk-
In depth risk assessment of solution using failure mode and effects analysis
Workshop – using failure mode and effects analysis (FMEA/FMECA)
Implementing the solution
piloting the solution
managing change using force field analysis
monitoring results and follow-
Workshop – using force field analysis
Course author and lead tutor: Mike Debenham
Approved course tutor: Tony Lintern has been involved in quality assurance for over 30 years and has developed expertise in a number of areas, particularly quality management and training. Tony has been personally responsible for introducing quality management systems into many companies in the UK and Europe, to meet recognised international standards such as ISO 9001. He is also an experienced and qualified auditor, registered with IRCA (the International Register of Certificated Auditors).
Mike manages to interweave the theory and practice of Root Cause Analysis within a learning environment in a challenging and fun way that is truly appreciated by the key stakeholders
Steve Warwood, Business and Organisational Excellence, Jaguar Land Rover, Steve is currently (2015) Chair of the CQI Advisory Council. (http://www.jaguarlandrover.com/)